Help Centre
How can we help?
Common questions about ordering, delivery, selling and your account. If you can't find your answer here, write to us and a person will reply.
Reach a person
The fastest way to resolve an order issue is email — include your order number and registered phone number so we can find it straight away.
- Email support support@sbdb.co.in
- Phone support +91 00000 00000
- Hours Monday to Saturday, 10:00 – 19:00 IST
- Typical reply time Within one working day
Frequently asked
What is SBDB?
SBDB is a rural and urban connecting company. Through one app you can order everyday
products, book local services, and — if you sell, farm or make things — reach buyers
beyond your own village.
How do I place an order?
Download the SBDB app, register with your mobile number, choose your delivery
location, add items to your cart and confirm the order. You'll get updates on your
registered number as it moves.
Which areas do you deliver to?
Serviceable areas are shown in the app once you enter your delivery pin code or
village name. We are expanding across Maharashtra, so an area not covered today may
be covered soon.
How long does delivery take?
Delivery time depends on the item and your location. The estimated time is shown
before you confirm the order, and again on the order tracking screen.
What payment methods can I use?
Payment options available for your order are shown at checkout in the app. Where cash
on delivery is offered, it will appear as an option there.
How do I cancel an order or get a refund?
You can cancel from the order screen in the app before it is dispatched. If the order
has already left, or you received something damaged or wrong, email us with your
order number and we'll arrange a return or refund.
I want to sell on SBDB. How do I start?
Farmers, artisans, shopkeepers and small businesses are welcome. Write to us with your
name, village or town, and what you'd like to sell, and our team will guide you
through onboarding.
Do you offer work or delivery partnerships?
Yes — delivery, storage and field roles are part of how we build in each area. Email
us with your location and we'll tell you what's open near you.
How do I delete my account or my data?
Email us from your registered email address, or with your registered mobile number,
asking for account deletion. See the Privacy Policy for
what we hold and how long we keep it.
Get the app to manage your orders.
Order tracking, past orders and support are all in one place.