Privacy Policy

This policy explains what information SBDB Rural and Urban Connecting Private Limited ("SBDB", "we", "us") collects when you use our website or mobile application, why we collect it, and the choices you have.

Information we collect

• Details you give us — name, mobile number, email address, delivery address, and any information you send us when you contact support.
• Order information — items ordered, services booked, order history, and delivery status.
• Location — with your permission, to show serviceable areas and to deliver to the right place. You can withdraw this permission in your device settings.
• Device and usage information — device type, operating system, app version, and basic usage data used to keep the service working and secure.

How we use your information

• To process, deliver and support your orders and service bookings.
• To communicate with you about orders, changes and support requests.
• To operate, maintain, secure and improve our platform.
• To meet legal, tax and regulatory obligations that apply to us.

Sharing your information

We do not sell your personal information. We share it only where it is needed to run the service: with delivery partners and sellers so your order can be fulfilled, with payment and technology providers who work on our behalf under confidentiality obligations, and with authorities where the law requires it.

Payments

Payments are handled by regulated payment providers. Full card or banking credentials are processed by them and are not stored on our systems.

Data retention

We keep your information for as long as your account is active, and afterwards only for as long as needed to meet legal, accounting or dispute-resolution requirements. After that it is deleted or anonymised.

Security

We use reasonable technical and organisational safeguards to protect your information against loss, misuse and unauthorised access. No system is completely secure, so we also ask you to keep your account credentials confidential.

Your rights

• Ask for a copy of the personal information we hold about you.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete your account and associated personal information.
• Withdraw permissions such as location access or marketing messages at any time.

To make a request, email support@sbdb.co.in from your registered email address or with your registered mobile number.

Children

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will remove it.

Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with a new "last updated" date.

Contact us

SBDB Rural and Urban Connecting Private Limited
449, A/P Bhatki, Tal. Man, Dist. Satara, Mhaswad, Satara — 415509, Maharashtra, India
Email: support@sbdb.co.in
Phone: +91 00000 00000